Strategic Insights

31: Tailored Tools & Trusted Partners: Enhancing NetSuite with Strategic

This week on Strategic Insights, senior NetSuite consultant Kate Emrick shares how Strategic Information Group supports clients beyond implementation. She breaks down the benefits of choosing a partner over going direct, emphasizing Strategic’s “partner for life” approach and long-term support. Kate highlights customer-driven extensions like EZ Assets and BillFinity, which streamline fixed asset management and recurring billing. She also dives into customer care plans, built to evolve systems alongside client goals. For life sciences, Strategic offers tools like e-signatures and vendor certification tracking to boost auditability and compliance. With deep expertise and a client-first mindset, Kate shows how Strategic delivers tailored, secure, and future-ready NetSuite solutions.
00:00 Welcome to Strategic Insights01:01 A Day in the Life of a NetSuite Consultant02:16 Kate’s Journey to NetSuite04:28 Choosing a Partner Over Direct06:40 The Value of Extensions09:29 Customer Care Plans Explained12:32 Tailored Support for Growing Businesses14:04 Innovations on the Horizon17:21 Ensuring Compliance and Validation
 
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30: Maximizing NetSuite: Strategic’s Approach to Client Success

Caleb Wilson, NetSuite Account Manager at Strategic Information Group, breaks down how Strategic supports both partner of record and non-partner of record clients—regardless of where they purchased NetSuite. From managing renewals and upsells to offering tailored support packages, Strategic acts as an extension of the client's IT team, ensuring their NetSuite platform evolves alongside their business.Strategic’s customer care programs include health checks, release impact reviews, and annual business process reviews. These services, paired with proactive account management, help clients maximize ROI and improve satisfaction—even transforming struggling NetSuite implementations into success stories. Learn more at strategic.com.
00:00 Introduction to Strategic Insights00:34 Caleb’s Role in NetSuite02:05 Understanding Partner vs. Non-Partner Clients03:34 Passion for Client Relations04:43 Optimizing NetSuite for Clients05:38 Success Stories: Transforming Client Experiences07:06 Strategic Tools and Services09:08 Proactive Support and Continuous Improvement
 
Show LinksLearn more about Andrew and Strategic's work: strategic.comInstagram: https://www.instagram.com/strategicinformationgroup/Facebook: https://www.facebook.com/strategicinformationgroupLinkedIn: https://www.linkedin.com/company/strategic-information-group/

29: Global Compliance, Simplified: Strategic’s Validation Solution

In this episode of Strategic Insights, host Andrew Makl is joined by Amy Vasquez, Senior Solutions Architect, and Brian Brown, Senior Validation Consultant at Strategic Information Group. They introduce Strategic’s new continuous validation service, designed to help SaaS solution users maintain compliance amid frequent software updates. This proactive program ensures customers stay ahead of regulatory requirements across industries.
Amy and Brian share how Strategic partners with clients to monitor changes, assess risks, and streamline validation. The approach supports global compliance standards while easing the burden on manufacturers. With a forward-looking roadmap, Strategic’s continuous validation program evolves alongside clients’ growth—helping them remain competitive, compliant, and ready to adopt the latest innovations.
 
00:00 Introduction to Continuous Validation00:44 Meet the Experts: Amy Vasquez03:35 Meet the Experts: Brian Brown04:47 The Evolution of Validation Practices05:30 Understanding Continuous Validation08:09 Partnering for Success10:01 Navigating Release Changes12:41 Risk-Based Approach to Validation16:00 The Future of Continuous Validation18:49 Looking Ahead: Growth and Adaptation

28: Strategic's Journey and Future with Mike Cook

In this episode of Strategic Insights, host Andrew Makl is joined by Mike Cook, SVP of Global Sales and Marketing for Strategic. They explore the company's rich history, ambitious plans for 2024, the exciting expansion into Europe, and their innovative sales, support and full service approach. Tune in for a comprehensive look at Strategic's past, present, and future!
 
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Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Mike Cook - SVP of Global Sales and Marketing
LinkedIn: https://www.linkedin.com/in/mike-cook-8a56b083/

27: Cutting-Edge Solutions for Life Science: Insights from 123Go

Join host Andrew Makl as he talks with Suzy Reno, President and CEO of Strategic, and Dominic Rea, founder of 123Go, about the transformative new tools tailored for life science organizations under the latest GAAP requirements. Learn how their partnership is introducing cutting-edge solutions like the problem manager and data sync tools, and how these innovations are addressing integration challenges and delivering real value to customers.
 
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________________
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Suzy Reno - President, CEO
Linkedin: https://www.linkedin.com/in/suzy-reno-9739758
 
Guest Links
Dominic Rea - Founder - 123Go
Website: https://www.123go.io/
LinkedIn: https://www.linkedin.com/in/dominicrea/

26: Managing Historical Data with Paul Kennedy

In this episode of Strategic Insights, host Andrew Makl sits down with Paul Kennedy, Senior Business Solutions Executive at Strategic. They discuss managing historical data, strategies for upgrades, acquisitions, and compliance. They also touch on the pros and cons of on-premise versus cloud solutions. Join us for an insightful conversation on optimizing your business solutions and staying compliant.
 
Show Links
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Paul Kennedy, SIG - Senior Business Solutions Executive
LinkedIn: https://www.linkedin.com/in/paul-kennedy-4a18558/

25: Exploring Data Management on a Budget with 123Go

In this episode of Strategic Insights, host Andrew Makl meets with Dominic Rea, founder of 123Go and Strategic's own Tim Burke, Senior Account Executive. They discuss their innovative partnership, the benefits of low-budget data quality management software, seamless integrations, and share inspiring success stories from companies that have thrived using their solutions. Tune in for valuable insights!
 
Show Links
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Guest Links
Dominic Rea - Founder - 123Go
Website: https://www.123go.io/
LinkedIn: https://www.linkedin.com/in/dominicrea/

24: SIG-AI: Learning Custom User Training

Join Andrew Makl as he sits down with Suzy Reno, President and CEO, and Keith Randazzo, Sr. Director of Program Management, to explore an innovative new AI tool revolutionizing user training. Discover how this cutting-edge technology is transforming team education, offering personalized learning experiences, and driving efficiency. Tune in to learn how customers can harness these advancements to enhance training outcomes and future-proof their teams. 
 
1:17 -Background On This AI Tool
2:45 -How Customers Can Benefit
4:31-Changing How Companies Educate Their Team
8:42 -Closing Remarks
 
Show Links
________________
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Suzy Reno - President, CEO
Linkedin: https://www.linkedin.com/in/suzy-reno-9739758
Keith Randazzo- Sr. Director of Program Management 
LinkedIn: https://www.linkedin.com/in/keith-randazzo/

23: Evolving Software Solutions: Insights from Industry Leaders

Join Andrew Makl as he talks with Suzy Reno, President and CEO, and Mike Cook, SVP of Global Sales and Marketing, about the dynamic evolution of software and ERP solutions. They explore key strategies for tackling ransomware, the further expansion of SAAS solutions and its impact on future customer support, and navigating the enterprise software market amidst current economic challenges. This episode offers actionable insights for developing long-lasting solutions that go beyond immediate fixes.
 
Show Links
________________
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Suzy Reno - President, CEO
Linkedin: https://www.linkedin.com/in/suzy-reno-9739758
Mike Cook - SVP of Global Sales and Marketing
LinkedIn: https://www.linkedin.com/in/mike-cook-8a56b083/

22: Inside The QAD Cloud Conversion Journey with Tim Rabaut

Join host Andrew Makl in this episode of Strategic Insights as he converses with Tim Rabaut, Senior VP of Customer Engagement at Strategic. They explore the innovative SIG IP, delve into Tim's pivotal role, and discuss Strategic's comprehensive cloud conversion journey. Tune in to gain exclusive insights into Strategic's strategies for enhancing customer engagement and transitioning to the cloud.
__________________
Learn more about Andrew and SIG's work: strategic.com
Instagram: https://www.instagram.com/strategicinformationgroup/
Facebook: https://www.facebook.com/strategicinformationgroup
LinkedIn: https://www.linkedin.com/company/strategic-information-group/
 
Guest Links:
LinkedIn: https://www.linkedin.com/in/tim-rabaut-5974346/