30: Maximizing NetSuite: Strategic’s Approach to Client Success

Caleb Wilson, NetSuite Account Manager at Strategic Information Group, breaks down how Strategic supports both partner of record and non-partner of record clients—regardless of where they purchased NetSuite. From managing renewals and upsells to offering tailored support packages, Strategic acts as an extension of the client's IT team, ensuring their NetSuite platform evolves alongside their business.
Strategic’s customer care programs include health checks, release impact reviews, and annual business process reviews. These services, paired with proactive account management, help clients maximize ROI and improve satisfaction—even transforming struggling NetSuite implementations into success stories. Learn more at strategic.com.

00:00 Introduction to Strategic Insights
00:34 Caleb’s Role in NetSuite
02:05 Understanding Partner vs. Non-Partner Clients
03:34 Passion for Client Relations
04:43 Optimizing NetSuite for Clients
05:38 Success Stories: Transforming Client Experiences
07:06 Strategic Tools and Services
09:08 Proactive Support and Continuous Improvement

 

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