32: Turning Quality Into a Competitive Edge: Strategic's Path to Growth

This week on Strategic Insights, host Andrew Makl welcomes Dave Rendel, Senior Solution Architect at Strategic Information Group, to explore why Quality Management Systems (QMS) should never follow a one-size-fits-all model. Dave explains how the best QMS solutions align with each company’s specific goals and challenges, whether cutting recalls or improving delivery performance. Together, they highlight why Strategic’s approach starts with understanding client needs and designing a system focused on long-term success, not just short-term fixes.
A strong QMS is more than an operations tool; it is a key sales and retention advantage. Dave and Andrew share how it creates confidence during audits and RFPs, strengthens supplier partnerships, and boosts employee satisfaction. In times of market uncertainty, companies that stay agile and improve their systems are best positioned to attract top talent, win loyal customers, and secure reliable suppliers.

 

00:18 Introduction to QMS Solutions
01:46 Understanding Client Needs
04:22 Defining ‘Best of Breed’ Solutions
07:19 Quality as a Sales Tool
10:47 Building Relationships Through Quality
12:40 The Impact of Quality on Employee Retention
14:02 Navigating Economic Uncertainty
17:10 Case Study: Kia’s Transformation

 

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